All of your core operations, in one page.
We live in a digital age. Therefore, it has never been more important to keep a clear, functional, and constantly updated webpage to compete in the modern business landscape.
From writing descriptions and updating the merchandise, to one-on-one customer support online, our ecommerce solutions will always adapt to whatever your goals may be.
Business Process Outsourcing
BPO means, first and foremost, efficiency. Every function, every operation and every process will be solved in the quickest, most efficient way to keep your company stable. In the meantime, you can do what matters to you most: growing your business.
Online businesses, especially fashion businesses, are very demanding; not only do they need to keep up with the trends of the moment, you also need to keep prices competitive, manage the shipping, keep up the demand… while also dealing with the online customers!
So why not leave that to the professionals? We’ll do whatever you need – increase your average ticket per purchase, take care of the buyers’ questions and make every opportunity count for your customers to make that purchase.
Modern customer experience is 100% digital – emails, smartphone apps, online chat boxes, so many ways to interact directly with any customer in ways other channels simply cannot give.
Which is why we’ll take a different approach to your customer experience – a multichannel approach. Meaning that whatever your main channels of CS may be, we’ll keep them relevant for your target audience as the main solution your services offer.
Ready to Scale?
After sales services
Finishing a sale is not enough to stay competitive in today’s market. You also need to keep them coming back, as well as customized attention to whatever the post-sale needs of your customers may be.
We´ll implement all of these goals to your current CS strategies, from the assembly and training of the team, to the monitoring and constant follow-up of your customers. To turn them from simple buyers, to passionate followers of your goods & services.
Styling and fashion support
Sales are all about first impressions. The way people see your brand, the way they see your products, and especially the way they are attended needs to be perfect if you want your products to be attractive to the people you want to sell them to.
So from the ground up, may it be a new CS team, a new multichannel approach to your page, to even the outreach campaigns and after sales services, your business will always be ready for the occasion.
Retail and consumer goods are the #1 business in all of the ecommerce business. And yet when competition and demands are as high as it has ever been, your CX needs to be as perfect as it can be.
So we’ll make you stay competitive, by offering you flexible customer service plans where you can hire from one customer service agent up to a bigger team. And from the tagging of your products to even community management, we’ll make your ecommerce page stand out from the bunch.
Delivery services, meal preparation, packaging, it sure sounds like a lot of work – on top of managing the questions of your customers and the overall management of your ecommerce business!
So why not just let us handle the rest? We’ll assemble and tailor a specialized CS team for your needs, train the one you already have, and reduce those frustrating “empty carts” so that while you handle the kitchen and the important stuff of your business, we’ll keep your customers as happy as they can be.
Why should you work with us?
- 24/7 Customer service support
- Outbound & Inbound voice solutions
- Social media community management
- Shopify, Zendesk, and Return Magic integration
- Personalized return and exchange processing
- Higher average ticket per customer
- Less refunds and faster ticket resolution time
- Zero employee turnover
- Easily scalable BPO services at a fraction of what it costs to run them internally
- More time to focus on your core business!