{"id":7287,"date":"2022-04-07T03:02:02","date_gmt":"2022-04-07T10:02:02","guid":{"rendered":"https:\/\/nomaddeskus.com\/?page_id=7287"},"modified":"2022-11-06T10:56:24","modified_gmt":"2022-11-06T18:56:24","slug":"chapcare","status":"publish","type":"page","link":"https:\/\/nomaddeskus.com\/es\/chapcare\/","title":{"rendered":"Chapcare"},"content":{"rendered":"<h2>About Chapcare<\/h2>\n<style>\/*! elementor - v3.6.1 - 23-03-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"996\" height=\"252\" src=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/Chap-care-case-studies.png\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/Chap-care-case-studies.png 996w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/Chap-care-case-studies-300x76.png 300w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/Chap-care-case-studies-768x194.png 768w\" sizes=\"auto, 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<style>\/*! elementor - v3.6.1 - 23-03-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/chapcare-CASE-STUDIES.jpg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/chapcare-CASE-STUDIES.jpg 1920w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/chapcare-CASE-STUDIES-300x200.jpg 300w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/chapcare-CASE-STUDIES-1024x683.jpg 1024w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/chapcare-CASE-STUDIES-768x512.jpg 768w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/11\/chapcare-CASE-STUDIES-1536x1024.jpg 1536w\" sizes=\"auto, 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p>Chapare is a community health clinic based in Pasadena, California, founded on the principle of supporting the communities of the San Gabriel Valley, by providing quality health care for men, women, children, and people of all ages.<\/p>\n<p>And since the year 2013, ChapCare has also been recognized as a Patient-Centered Medical Home (PCMH), or a team-based model of care led by a specialized physician prepared to provide continuous, coordinated care throughout the patient\u2019s lifetime to maximize their health outcomes.<\/p>\n<style>\/*! elementor - v3.6.1 - 23-03-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h3>Su problema<\/h3>\n<p>To improve the clinic\u2019s services at all times, they wanted a full customer support infrastructure redesign where every single patient could receive assistance in the best way possible, at any time of the day.<\/p>\n<p>And to achieve this, they wanted to improve every aspect of their team and their results: <br \/>1) Increase their call center workforce<br \/>2) Improve the number of handled calls<br \/>3) Reduce the waiting time of their calls<br \/>4) Reduce the number of abandoned calls<br \/>5) A brand new customer support team for their new after-hours service<\/p>\n<h3>Our solution<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Conversion-FunnelEN\" e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NzI1NywidXJsIjoiaHR0cHM6XC9cL25vbWFkZGVza3VzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMlwvMDJcL0NvbnZlcnNpb24tRnVubmVsRU4uanBnIn0%3D\"><br \/>\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN.jpg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN.jpg 1920w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN-300x169.jpg 300w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN-1024x576.jpg 1024w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN-768x432.jpg 768w, https:\/\/nomaddeskus.com\/wp-content\/uploads\/2022\/02\/Conversion-FunnelEN-1536x864.jpg 1536w\" sizes=\"auto, 100vw\" \/>\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>Los resultados<\/h3>\n<h4>O.47 seconds &#8211; Average waiting time per call <\/h4>\n<p>(Tiempo antes de nuestros servicios: 22 minutos)<\/p>\n<h4>10,600 &#8211; Total calls handled monthly <\/h4>\n<p>(Calls before our services: 5,000)<\/p>\n<h4>4,606 &#8211; Total calls handled as of today in after-hours<\/h4>\n<p>(Calls before our services previous year: 8,988)<\/p>\n<h4>617 &#8211; Total calls handled daily<\/h4>\n<p>(Calls before our services: 320)<\/p>\n<h4>68% &#8211; % of calls handled per agent<\/h4>\n<p>(% of calls before our services: 21%)<\/p>\n<h4>96 &#8211; Patients transferred to nurse or doctor after-hour services as of today<\/h4>\n<p>(Calls before our services previous year: 209)<\/p>\n<h2>\u00bfListo para hacer crecer su negocio?<\/h2>\n<p>\t\t\t<a href=\"https:\/\/nomaddeskus.com\/es\/contact\/\"><br \/>\n\t\t\t\t\t\tCont\u00e1ctanos<br \/>\n\t\t\t\t\t<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>About Chapcare Chapare is a community health clinic based in Pasadena, California, founded on the principle of supporting the communities of the San Gabriel Valley, by providing quality health care for men, women, children, and people of all ages. And since the year 2013, ChapCare has also been recognized as a Patient-Centered Medical Home (PCMH), [&hellip;]<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7287","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/pages\/7287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/comments?post=7287"}],"version-history":[{"count":18,"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/pages\/7287\/revisions"}],"predecessor-version":[{"id":8370,"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/pages\/7287\/revisions\/8370"}],"wp:attachment":[{"href":"https:\/\/nomaddeskus.com\/es\/wp-json\/wp\/v2\/media?parent=7287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}