Patient Service Agent

Our daytime call-center agents are dedicated to providing exceptional support, guided by your specific operational instructions. They ensure smooth and efficient handling of all customer interactions, making your mission their priority.

VALUE OUR SOLUTIONS PROVIDE

Cost Savings

Tap into Nearshoring Services to Reduce Labor Expenses, Outpacing California Rates.

Stability in Workforce

AI-Driven Training & Streamlined Onboarding Cut Turnover, Ensuring Stable Workforce

Quicker Integration

Fast-Track Agent Training, Saving Time & Resources on Onboarding

Operational Efficiency

Call Support, After-Hours Aid, Referrals, & Digital Marketing for Smoother Services & Quality Improvement

Flexibility and Growth

Rapid Hiring and Training Enable Community Clinics to Scale Operations, Meeting Fluctuating Demands with Flexibility & Growth, Upholding Service Excellence.

WHAT MAKE US UNIQUE

We have observed that increasing the number of agents directly correlates with a significant rise in call volume. This is attributed to patients recognizing and appreciating the improved quality of service. By allowing your clinic staff to concentrate on their core responsibilities, you can ensure higher efficiency and better patient care. Entrust us with your call management needs, ensuring a seamless and professional experience for your patients. Our dedicated team is committed to enhancing patient satisfaction and streamlining your clinic’s operations.

SOME OF OUR RESULTS

100% more

Anwered calls per month.

00m 07s

Our average waiting time.

75% more

Calls result in an appointments.

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