Innovating Outsourcing

Scale your business with tailored Customer Support and Back Office Solutions: 24/7, Strong local account managment, adjustable plans and supervision included.

Were are multichannel, tech driven and data analysis junkies!

CASE STUDY

Our Shanghai based partner wanted their customer service to be in line with their strategy to expand in the US market. Within the first 2 months of operations with Nomad Desk, the original 5-people team helped them resolve their over 30,000 backlog of unanswered claims. Now the 9 people team is able to provide them with key information of analyzed data, helping them identify areas of opportunity to improve their processes; and we are in charge not only of the claim department, but social media, live chat and currently strategizing other platforms.

Our integrated approach of Customer Support and Back Office Solutions

provide our clients with the time and resources they need to focus on growing their business

Born in Los Angeles and globally minded:

Which allows us to have a strong US based account management while offering exceptional talent worldwide

Customer Experience Focus:

We understand that customer service is only one component of the customer experience cycle when they interact with your brand. That’s why we create solutions that can integrate anything from data analysis, to social media management, branding and much more.

Flexible and Tailored Plans that grow with your business:

For our low volume clients we offer a pay per response model and for our more established clients we offer full teams under a fixed rate per agent model.