
About UCHCLA
Universal Community Health Center Los Angeles (UCHCLA) is a vital healthcare provider serving the South Los Angeles community. Committed to offering quality and accessible healthcare, UCHCLA has been at the forefront of addressing the medical needs of a diverse population. UCHCLA plays a crucial role in improving public health outcomes in one of Los Angeles’ most underserved areas.
Their problem
As UCHCLA continued to grow and expand its services to meet the increasing healthcare demands of South Los Angeles, the clinic faced significant challenges in managing patient communication. The existing call center team was struggling to handle the rising volume of patient calls, leading to longer waiting times and a higher number of missed or unanswered calls. This bottleneck not only affected patient satisfaction but also hindered the clinic’s ability to provide timely care.
UCHCLA needed a solution that would allow them to scale their call center operations quickly while maintaining, if not improving, the quality of service that their patients had come to expect. They sought to reduce the average waiting time for patients and ensure that a higher percentage of calls were answered promptly, thus enhancing overall patient experience and operational efficiency.

OUR SOLUTION
To address UCHCLA’s challenges, Nomad Desk deployed a tailored call center solution designed to scale with the clinic’s rapid growth and improve patient experience. Our approach was multi-faceted, focusing on expanding the call center capacity while enhancing the quality of service provided to patients.



The results



Our partnership with UCHCLA has allowed them to expand their reach within the South Los Angeles community, ensuring that more patients receive timely and effective healthcare services. At Nomad Desk, we are proud to support community clinics like UCHCLA in their mission to provide accessible and quality healthcare to all.
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