UCHCLA case studies

It’s a clinic that provides quality and accessible healthcare to the South Los Angeles community. Our clinics use the latest technology to provide better care and access to your health information.

Their problem

They were growing and needed a larger call center team to handle more patient calls, as well as reduce the waiting time for each patient to be assisted by an agent.

Our solution

The results

Calls per week 6,189

(calls before our services 1,589)

Average waiting time: 48 sec

(before our services 65 sec)

% of Answered calls : 99.31 %

(before our services: 80%)

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